IT Service Manager
Office Location: Ashmolean Museum, Cast Gallery
Carl works within the Gardens & Museums IT Team as IT Service Manager leading the support and service elements of the Gardens & Museums IT Team, including day-to-day service operations, Communications, Information Security, Asset Management and Customer Service. Carl aims to provide a responsive, flexible and hands-on customer experience with the users’ needs and requirements being at the heart of all decision making, whether it’s resolving a problem or leading the coordination or delivery of a new service or system.
Carl has a great number of years’ experience focussing upon the effective provision of service and support, leading the delivery of IT solutions to a company’s user and customer base. Carl has worked in a range of environments, and in a number of differing roles reviewing and enhancing the experience and proposition offered to the user base.
Carl has two young children, and his interests include Drawing, listening to Music and Reading, with current preferred authors being David Wong and Robert Brockway.