Within the Gardens & Museums and the University of Oxford, a wide range of IT services and solutions are available. Some of these are managed directly by the Gardens & Museums IT Team, while others are delivered by specialist teams across the University, each responsible for supporting specific services.
 

We operate a Single Point of Contact service, meaning that all IT requests should be directed to the Gardens & Museums IT Team. We will respond to and triage your request and, where possible, resolve it directly. If further assistance is required, we will liaise with and escalate the request to the appropriate team or individual, while continuing to manage and coordinate it on your behalf until it is resolved. Where we are unable to progress a request directly, we will provide guidance on the most appropriate route to obtain support.
 

This means you do not need to navigate multiple IT support teams, contact details, or processes. Simply contact the Gardens & Museums IT Team using the details above, and we will progress your request as needed.