CONNECT - IT Services Managed Desktop Service

The CONNECT Managed Desktop Service has been deployed across the Gardens & Museums Estate. This page outlines certain processes regards the Service that may be useful.

For more details about these processes have a look at the full comprehensive information and guidance.



Your CONNECT Log in is your University of Oxford Single Sign On Username, for example GLAM0000 and a CONNECT password – please remember this is not the same as your Single Sign On or Nexus Email Password it is unique.

If you forget your password this can be reset via the CONNECT Password Manager page or by calling 01865 6 12345.

The CONNECT Service allows you to log in to any CONNECT Workstation in any location, with the same experience you would have at your usual computer – this means that if your computer is unavailable at any point you can easily use another without needing to be setup.


The CONNECT File Shares are where the majority of Gardens & Museums data is held. The data is segregated into a number of different folders with permissions based access - people will be given access dependant on their location, department or role.

If you need access to a particular File Share which is restricted or unavailable to you, a request for access will need to be made. Please fill out the requested information on the following Service Request, including the details of someone who can act as an approver.


If you have a new member of staff beginning in your department a CONNECT Log in Account needs to be created in order for them to obtain access.

If this is required line managers will need to visit the IT common requests page and select the CONNECT New User option. During this process please be sure to enter any CONNECT File Shares the new user will need access to.

This request needs to be submitted a minimum of one working week before the start date and is dependent upon a University Card and Single Sign On Account being in place.


If you have a new member of staff and subsequently require new hardware please write, at least a full month in advance of appointment to detailing the requirements for a laptop or desktop and any special requirements, such as number of monitors.

Please include the following:

  • Name
  • Role
  • Location
  • Hardware Required
  • Start Date
  • Any Special Requirements


CONNECT gives a number of pre-installed applications with each laptop and desktop being:

  • Adobe Reader DC
  • Cisco AnyConnect VPN Client (laptops only)
  • Microsoft Office 2016 (32-bit)
  • Power PDF Advanced (from August 2016 - was previously Nuance PDF Converter Enterprise)
  • VLC Media Player

Additionally, there are a number of additional applications which are available for ‘self-service installation’ via the ‘Oxford Applications’ menu found by clicking the Windows logo in the bottom left corner of your machine, including:

  • 7-Zip
  • Adobe Creative Cloud
  • Audacity
  • CDBurnerXP
  • EndNote
  • FileZilla
  • Firefox
  • GIMP
  • Google Chrome
  • iTunes
  • KeePass
  • Microsoft Teams
  • VLC Media Player
  • Kofak Power PDF Advanced

See the full list of the applications available and what they do.

If you require software which isn’t detailed here please submit the Manage Desktop Service Application Installation service request or  call 01865 6 12345 to organise installation if you have the software, or appropriate licence. If the software needs to be purchased, please write to for further guidance.

Use the the online service categories below to send your request. This will facilitate IT support and delivery.

Getting support

Service Desk

01865 (6)12345

* please have your University Card to hand

Account management service

Account management services such as issuing rescue/activation codes and setting delegation rights are only possible during the core hours of 8.30am to 5pm weekdays. We will endeavor to fix your problem straight away, if we need to see you to resolve the issue, we will arrange a convenient appointment.

Service request

* please note that to request a service the SSO is required